FAQs

For your convenience, our most common customer questions are answered right here. Not finding what you want? Reach out directly through our Contact Us page.

 

NEW USERS

How can I become a member?

Right now during pre-launch, membership is invitation only. If you’d like to request an invitation, email us at invitation@ilivenola.com, or if you know someone who’s already a member, you can request an invitation from them.

Is there a cost to become a member?

There is no cost, and there will never be a cost to become a member of ILiveNOLA.com.

Can I change my username?

Usernames can not be changed once an account is registered. When an account is registered on ILiveNOLA.com, a username is required to complete the registration. Your username is unique and is associated with your ILiveNOLA.com interactions.

Is my personal information safe?

We care about your privacy. You can read our Privacy Policy here.

What type of members can be on ILiveNOLA.com

ILiveNOLA.com is for everyone. You can be a shop owner, entertainer promoting yourself, customer or simply just a participant.

How do I close my account?

We hate to see you go, but if you insist, then you can close your account by clicking the delete my account link in your profile/settings area.

SELLING

How much does it cost to create a shop?

Unlike Amazon, Ebay, or Etsy, there are absolutely no fees to open a shop on ilivenola.com. In fact, you can list as many products as you like and you will not be charged any listing fees.

What is my commission?

ILiveNOLA.com gives its shop owners 95% of their sales. There is also a .35 cent charge for each sale. Our payments are processed through Strip.com. (You will need to set up a Stripe account to receive your commission.)

What is Stripe?

Stripe is our payment gateway, and we couldn’t be happier with that decision. It’s made everything we do easier from an engineering perspective, and we’ve been thrilled with the service and support.

Setup is easy and painless!

In your Vendor’s Pro Dashboard,  Click on Settings and then Payment

stripe

Can I Sell Mature Content on ILiveNOLA.com?

Pornography of any sort is prohibited, whereas mature content is restricted.

Mature content must be properly listed and tagged as such. Not all nudity is considered mature. If you find yourself questioning whether your item is mature, then it is likely a good idea to assume that it is mature content, and you should label it as such.

The first thumbnail image in your item listing should be kept appropriate for general audiences. Additional images in the listing may show the item in its entirety. Mature content and/or profane language or images are only allowed in the second, third, fourth, and fifth photos of an item listing as well as the description text of a listing.

When deciding whether mature content crosses over the threshold into pornography, we take into consideration how realistically mature image or images are portrayed, and the explicitness of depictions of sexual activity or content.

Can I sell Music Downloads?

Selling your music or comedy is simple. Create your product in your Vendor’s Pro Dashboard and upload your tracks. After a purchase, your tracks will be available to your customer for download. Tracks should have great sound quality or mastered as downloads are difficult to refund.

Can I sell Tickets to my shows?

Selling tickets to local events is something that we are slowly rolling out. Please contact us to let us know what you are planning.

COPYRIGHTS

What Is Copyright?

Copyright is a form of protection provided by applicable law to creators of original works. This mainly applies to the creative categories. The owner of the copyright usually has the exclusive right to use or distribute the work. Exclusive rights can include:

  • The right to reproduce (copy) or distribute the original work
  • The right to create derivative works based on the original work
  • The right to perform or display the work publicly

What types of work are protected by copyright?

  • Audiovisual works (tv shows, online videos)
  • Audio/sound recordings
  • Musical compositions
  • Visual content including paintings, posters, and advertisements
  • Photographs
  • Graphics
  • Dramatic works, including plays and musicals

Violation of these rights is called copyright infringement.

So, what’s copyright infringement and how do I avoid it when selling my products?

Copyright infringement is the use of works protected by copyright law without the rights holder’s permission. Using copyrighted material is against our Terms of Service and in addition can be illegal, result in litigation or fines to you and your buyers and is not the original, unique work buyers expect to receive from sellers on ILiveNOLA.com.

If you use any content that you have licensed from a 3rd party as part of your delivery (such as stock photos, licensed music), state it clearly and don’t present it as your own. Also, be sure to verify that your license for 3rd party work includes the right to modify and resell this work.

Since this is not a legal document and copyright law is complex, here are a few tips to help you stay out of trouble:

  • Always assume that work that is not your own is protected by federal copyright law unless you are able to reliably prove that it is not. This includes images or articles downloaded from the web, even if they are freely available.
  • Don’t take or borrow anything from the Internet in your work, because it is almost always copyrighted.
  • When you use work that is licensed – Read the terms of the license.  You may not have the ability to use licensed work, even if you paid for it. If your license covers use of the work, be careful to include information regarding the license in the use of the work.
  • Be creative. If you question whether a certain action would infringe on the copyright of someone else, ask: Is this a creative work on my count, or am I simply drawing from the creativity of someone else?

For more information, see United States Copyright Office summary of Copyright Basics.

Is copyright the same as trademark?

Copyright is just one form of intellectual property. It’s not the same as a trademark, which protects brand names, logos, and other source identifiers from being used by others for certain purposes.

What is a copyright license?

Licensing is when a copyright owner grants permission to use the copyrighted work or part of it. This permission can include copying, distributing, displaying, transforming, or perform a copyrighted work. It could be limited in time, to a geographic area or to certain use cases, depending on the license.

What are Public Domain Works?

Works that aren’t restricted by copyright laws and don’t require a license or fee to use. Works enter the public domain because they aren’t copyrightable, or become part of the public domain because the copyright term has expired.